Consumer Protection Law In Electronic Transactions: Between Rights And Obligations In The Digital Era
DOI:
https://doi.org/10.52496/mjhki.v2i2.45Keywords:
legal protection, Electronic Transactions, Digital EraAbstract
The digital age has given birth to electronic transactions (e-commerce) that offer convenience, speed, and broad access. However, it also opens up potential risks for consumers, such as fraud, data theft, and other violations of consumer rights. This research analyses laws and regulations, government regulations, legal theories, and expert opinions to discuss efforts to improve the effectiveness of consumer legal protection in electronic transactions. This research reveals findings related to consumer protection in electronic transactions contained in Law Number 8 Year 1999 on Consumer Protection and other laws and regulations. Consumers have the right to obtain information that is not misrepresented and covers all aspects, choose the product or service they want, get a fair price, guarantee the quality of the product or service, compensation for losses, and protection of personal data. Efforts to improve the effectiveness of consumer legal protection in electronic transactions require continuous updating and refinement of regulations, improving consumer digital literacy, socialising applicable regulations, increasing the capacity of law enforcement officials, facilitating consumer access to report violations, implementing more specific regulations for e-commerce, building an effective complaint system, and utilising technology for supervision and educationtechnology for monitoring and education.
References
Bahtiar, Rais Agil. “Potensi, Peran Pemerintah, Dan Tantangan Dalam Pengembangan e-Commerce Di Indonesia [Potency, Government Role, and Challenges of e-Commerce Development in Indonesia].” Jurnal Ekonomi Dan Kebijakan Publik 11, no. 1 (2020): 13–25.
Barkatullah, Abdul Halim. Hukum Transaksi Elektronik Di Indonesia: Sebagai Pedoman Dalam Menghadapi Era Digital Bisnis e-Commerce Di Indonesia. Nusamedia, 2019.
Cahya, Ayuni Nilam, and Amoury Adi Sudiro. “Perlindungan Hukum Terhadap Konsumen (Studi Kasus Informasi Flash Sale Menyesatkan Bagi Konsumen).” UNES Law Review 6, no. 3 (2024): 7839–49.
Fahrizal, Dedy, Darwis Anatami, and Siti Nurkhotijah. “Analisis Yuridis Tanggung Jawab Pelaku Usaha Terhadap Konsumen Akibat Keterlambatan Penerbangan.” Jurnal Ilmiah Hukum Dan Hak Asasi Manusia 2, no. 1 (2022): 15–27.
Fathur, Muhammad. “Tanggung Jawab Tokopedia Terhadap Kebocoran Data Pribadi Konsumen.” In National Conference on Law Studies (NCOLS), 2:43–60, 2020.
Holijah, Holijah, and M Rizal. “Islamic Compensation Concept: The Consumer Dispute Settlement Pattern in Indonesia.” Samarah: Jurnal Hukum Keluarga Dan Hukum Islam 6, no. 1 (2022): 98–114.
Indrawanto, Setya. Merajut Keberlanjutan Usaha: Panduan Hukum Dagang Dan Bisnis. PT Indonesia Delapan Kreasi Nusa, 2024.
Maulana, Muhammad Johansyah. “Perlindungan Konsumen Dalam E-Commerce Terkait Kerugian.” Journal of Law, Administration, and Social Science 4, no. 2 (2024): 265–75.
Parida, Parida, Yuni Dhea Utari, and Suci Hijriyati. “Upaya Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli Online E-Commerce.” Causa: Jurnal Hukum Dan Kewarganegaraan 3, no. 12 (2024): 101–12.
Pidada, Ida Bagus Anggapurana, and Ni Ketut Wiratny. “Penanganan Hukum Terhadap Praktek Prostitusi Melalui Media Elektronik.” Jurnal Ilmu Sosial Humaniora Indonesia 1, no. 1 (2021): 51–60.
Pradnyaswari, Ida Ayu Eka, and I Ketut Westra. “Upaya Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli Menggunakan Jasa E-Commerce.” Kertha Semaya 8, no. 5 (2020): 759.
Rifqi, Muhamad, Edy Soesanto, and Raffary Aqilla. “Implementasi Nilai Kebangsaan Bersumber Pada UUD 1945 Dan NKRI Pada Peran Manajemen Security Dalam Mengidentifikasi Proses Kecurangan Transaksi Pada Online Shop.” Scientica: Jurnal Ilmiah Sains Dan Teknologi 2, no. 6 (2024): 179–200.
Salim, H S. Hukum Kontrak: Teori Dan Teknik Penyusunan Kontrak. Sinar Grafika, 2021.
Sitompul, Sean Sebastian P. “Perlindungan Hukum Terhadap Konsumen Dalam Transaksi E-Commerce Berdasarkan Undang-Undang No. 19 Tahun 2016 Tentang Informasi Dan Transaksi Elektronik Dan Undang-Undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen,” 2024.
Sriwijaya, Lenny, Khanifa Fauziah, Lisentia Putri, and Jeane Neltje Saly. “Peran Pemerintah Dan Sosialisasi Dalam Memperkuat Perlindungan Konsumen Di Industri Pinjaman Online.” NUSANTARA: Jurnal Ilmu Pengetahuan Sosial 10, no. 5 (2023): 2504–17.
Surahman, Fikri, and Program Studi D-iii Statistika. “Tantangan Dalam Menjaga Keamanan Data Official Statistics Dari Serangan Cybercrime” 1, no. 11 (2023): 904–7.
Vera, Serlita Okky. “Perlindungan Hak Konsumen Dalam Transaksi Elektronik Via Shopee.” Badamai Law Journal 6, no. 2 (2021): 338. https://doi.org/10.32801/damai.v6i2.11811.
Zulaeka, Cindy Atika, Destina Rina Susanti, Fitri Novia Maharani, Trias Pangesti, and Aris Prio Agus Santoso. “Perlindungan Hukum Terhadap Konsumen Online.” Kultura: Jurnal Ilmu Hukum, Sosial, Dan Humaniora 2, no. 4 (2024): 317–24.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Windi Pangestu Widia, Marius S. Sakmaf, Jumiran
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
